Understanding and managing customers /
Understanding and managing customers /
edited by Isobel Doole, Peter Lancaster, Robin Lowe
- Harlow, England : Financial Times Prentice Hall, 2005
- xxi, 340p. : ill. ; 25cm.
Includes bibliographical references and index
0273685627 (pbk.) :
Customer services
658.812 UND
Includes bibliographical references and index
0273685627 (pbk.) :
Customer services
658.812 UND