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Effective Complaint Management The Business Case For Customer Satisfaction

Stauss, Bernd

Effective Complaint Management The Business Case For Customer Satisfaction Bernd Stauss & Wolfgang Seidel - 2nd ed. - ix,495 pages illustrations 24 cm.

Includes bibliographical references

ISBN: 9783319987040

Subjects--Topical Terms:
Consumer complaints
Consumer relations--Management
Consumer satisfactions
Call centers

Dewey Class. No.: 658.812 STA

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