Quality restaurant service guaranteed : a training outline /

Scanlon, Nancy Loman.

Quality restaurant service guaranteed : a training outline / Nancy Loman Scanlon. - New York : J. Wiley, c1998. - xi, 212 p. : ill. ; 25 cm.

Includes bibliographical references (p. 199-200) and index.

0471028525 (acidfree paper)

98004730


Food service--Quality control.
Total quality management.
Restaurants--Employees--Training of.

642.50715 SCA

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