Restaurant basics : why guests don't come back--and what you can do about it /
Marvin, Bill.
Restaurant basics : why guests don't come back--and what you can do about it / Bill Marvin. - New York : Wiley, c1992. - xiii, 225 p. : ill. ; 24 cm.
At head of title: A Restaurants & institutions book.
Includes bibliographical references (p. 224-225).
0471551740
Restaurants.
Customer relations.
647.950688 MAR
Restaurant basics : why guests don't come back--and what you can do about it / Bill Marvin. - New York : Wiley, c1992. - xiii, 225 p. : ill. ; 24 cm.
At head of title: A Restaurants & institutions book.
Includes bibliographical references (p. 224-225).
0471551740
Restaurants.
Customer relations.
647.950688 MAR