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It's all about service : how to lead your people to care for your customers / Ray Pelletier
Material type:
TextPublication details: Hoboken, N.J. : John Wiley & Sons, Inc., c2005Description: xxiv, 232 p. ; 24 cmISBN: - 0471716758 (hbk.) :
- 658.812 PEL 22
Contents:
It's all about trust -- The power of vision crafting -- Generating enthusiasm -- No one whistles a symphony-it takes an orchestra to play it -- Character -- Conflict management -- Competition -- The art of coaching -- Listening -- Caring.
| Item type | Current library | Collection | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
Books
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PERPUSTAKAAN KOLEJ KOMUNITI BUKIT BERUANG New Materials Shelf | NFIC | 658.812 PEL (Browse shelf(Opens below)) | Available | 05190 |
Includes index
It's all about trust -- The power of vision crafting -- Generating enthusiasm -- No one whistles a symphony-it takes an orchestra to play it -- Character -- Conflict management -- Competition -- The art of coaching -- Listening -- Caring.
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