Cases in hospitality management : a critical incident approach / Timothy R. Hinkin

By:

Hinkin, Timothy R

Material type: Text

TextPublication details: Hoboken, N.J. : John Wiley & Sons, 2006Edition: 2nd edDescription: ix, 157p. ; 23cmISBN:

047168693X (pbk.) :

Subject(s):

Hospitality industry -- United States -- Management -- Case studies

DDC classification:

647.94068 HIN 22

Contents:

Ethics -- Training and development -- Reward systems -- Communication -- Policies -- Group dynamics -- Technology -- Process analysis -- Service exemplars -- Service recovery

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Books	PERPUSTAKAAN KOLEJ KOMUNITI BUKIT BERUANG OPEN SHELVES	Bukan Fiksyen	647.94068 HIN (Browse shelf(Opens below))	Available		0008472

Includes bibliographical references

Ethics -- Training and development -- Reward systems -- Communication -- Policies -- Group dynamics -- Technology -- Process analysis -- Service exemplars -- Service recovery

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