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Cases in hospitality management : a critical incident approach / Timothy R. Hinkin
Material type:
TextPublication details: Hoboken, N.J. : John Wiley & Sons, 2006Edition: 2nd edDescription: ix, 157p. ; 23cmISBN: - 047168693X (pbk.) :
- 647.94068 HIN 22
Contents:
Ethics -- Training and development -- Reward systems -- Communication -- Policies -- Group dynamics -- Technology -- Process analysis -- Service exemplars -- Service recovery
| Item type | Current library | Collection | Call number | Status | Date due | Barcode |
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PERPUSTAKAAN KOLEJ KOMUNITI BUKIT BERUANG New Materials Shelf | NFIC | 647.94068 HIN (Browse shelf(Opens below)) | Available | 0008472 |
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| 647.94068 GRA Hotel and motel management and operations / | 647.94068 GRA Hotel and motel management and operations / | 647.94068 HIN Cases in hospitality management : a critical incident approach / | 647.94068 HIN Cases in hospitality management : a critical incident approach / | 647.94068 HOT Hotel management and operations / | 647.94068 HOT Hotel management and operations / | 647.94068 HOT Hotel management and operations / |
Includes bibliographical references
Ethics -- Training and development -- Reward systems -- Communication -- Policies -- Group dynamics -- Technology -- Process analysis -- Service exemplars -- Service recovery
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