Supervision in the hospitality industry John R. Walker & Jack E. Miller

By:

Miller, Jack E, 1930-

Contributor(s):

Walker, John R, 1944-

Material type: Text

TextPublication details: Hoboken, N.J. John Wiley c2012Edition: 7th edDescription: xvii, 506 p. ill. 25 cmISBN:

9781118071786 (acidfree paper)

Subject(s):

DDC classification:

647.90683 WAL 23

Summary: "Supervision in the Hospitality Industry: Leading Human Resources, 7th Edition focuses on the different roles of employees from beginning leaders, newly promoted supervisor, or anyone planning a career in the hospitality field. The text is enhanced from previous issues with more industry examples and the addition of key word definitions. It offers several new chapters on topics such as supervisors as leaders; goal setting; supervisory communication; suggestions for improving communications and social media communications; drivers of diversity; multiculturalism; social media recruiting; hiring suggestions; evaluating on-the-job performance and performance improvement; behaviors of leaders; team building; teaching methods for training; causes of conflict in the workplace; critical thinking example and question on discipline; supervising employees; supervisors delegating; and common mistakes in delegating"-- Provided by publisher.

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Books	PERPUSTAKAAN KOLEJ KOMUNITI BUKIT BERUANG Reference	REF	647.90683 WAL (Browse shelf(Opens below))	Available		0011237

Revised edition of: Supervision in the hospitality industry / Jack E. Miller, John R. Walker, Karen Eich Drummond.

Includes bibliographical references and index.

"Supervision in the Hospitality Industry: Leading Human Resources, 7th Edition focuses on the different roles of employees from beginning leaders, newly promoted supervisor, or anyone planning a career in the hospitality field. The text is enhanced from previous issues with more industry examples and the addition of key word definitions. It offers several new chapters on topics such as supervisors as leaders; goal setting; supervisory communication; suggestions for improving communications and social media communications; drivers of diversity; multiculturalism; social media recruiting; hiring suggestions; evaluating on-the-job performance and performance improvement; behaviors of leaders; team building; teaching methods for training; causes of conflict in the workplace; critical thinking example and question on discipline; supervising employees; supervisors delegating; and common mistakes in delegating"-- Provided by publisher.

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