Pelletier, Ray,  1948- <br/><br/>
It's all about service :  how to lead your people to care for your customers / 
Ray Pelletier 
 - Hoboken, N.J. :  John Wiley & Sons, Inc.,  c2005 
 - xxiv, 232 p. ;  24 cm. 
<br/><br/> Includes index 
<br/><br/>It's all about trust -- The power of vision crafting -- Generating enthusiasm -- No one whistles a symphony-it takes an orchestra to play it -- Character -- Conflict management -- Competition -- The art of coaching -- Listening -- Caring. 
<br/><br/><label>ISBN: </label>0471716758 (hbk.) : 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations<br/>Interpersonal relations<br/>Leadership<br/>Teams in the workplace<br/>Employee empowerment
<br/><br/><label>Dewey Class. No.: </label>658.812 PEL