TY  - BOOK
AU  - Pelletier,Ray
TI  - It's all about service: how to lead your people to care for your customers 
SN  - 0471716758 (hbk.) :
U1  - 658.812 PEL 22
PY  - 2005///
CY  - Hoboken, N.J.
PB  - John Wiley & Sons, Inc.
KW  - Customer relations
KW  - Interpersonal relations
KW  - Leadership
KW  - Teams in the workplace
KW  - Employee empowerment
N1  - Includes index; It's all about trust -- The power of vision crafting -- Generating enthusiasm -- No one whistles a symphony-it takes an orchestra to play it -- Character -- Conflict management -- Competition -- The art of coaching -- Listening -- Caring
ER  -