King, John H.,  1937- <br/><br/>
Managing for quality in the hospitality industry / 
John H. King, Jr., Ronald F. Cichy. 
 - Upper Saddle River, N.J. :  Pearson Prentice Hall,  c2006. 
 - xx, 298 p. :  ill., ports. ;  28 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>0130945897 (softcover) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Quality control.<br/>Hospitality industry--Management.
<br/><br/><label>Dewey Class. No.: </label>647.9406804 KIN