TY  - BOOK
AU  - King,John H.
AU  - Cichy,Ronald F.
TI  - Managing for quality in the hospitality industry
SN  - 0130945897 (softcover)
U1  - 647.9406804 KIN 22
PY  - 2006///
CY  - Upper Saddle River, N.J.
PB  - Pearson Prentice Hall
KW  - Total quality management
KW  - Quality control
KW  - Hospitality industry
KW  - Management
N1  - Includes index
ER  -