Understanding and managing customers / 
edited by Isobel Doole, Peter Lancaster, Robin Lowe 
 - Harlow, England :  Financial Times Prentice Hall,  2005 
 - xxi, 340p. :  ill. ;  25cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0273685627 (pbk.) : 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services
<br/><br/><label>Dewey Class. No.: </label>658.812 UND