TY  - BOOK
AU  - Doole,Isobel
AU  - Lancaster,Peter
AU  - Lowe,Robin
TI  - Understanding and managing customers
SN  - 0273685627 (pbk.) :
U1  - 658.812 UND 22
PY  - 2005///
CY  - Harlow, England
PB  - Financial Times Prentice Hall
KW  - Customer services
N1  - Includes bibliographical references and index
ER  -