TY  - BOOK
AU  - Zainuddin Zakaria
AU  - Ziadatul Hidayah Zakaria
TI  - Tip menawan hati pelanggan
SN  - 9789833586219
U1  - 658.812 ZAI 23
PY  - 2008///
CY  - Kuala Lumpur
PB  - PTS Professional Publishing
KW  - Customer relations
KW  - Customer services
N1  - Includes index and bibliographical references : p161-162
ER  -