Stauss, Bernd <br/><br/>
Effective Complaint Management  The Business Case For Customer Satisfaction 
Bernd Stauss & Wolfgang Seidel 
 - 2nd ed. 
 - ix,495 pages  illustrations  24 cm. 
<br/><br/>Includes bibliographical references 
<br/><br/><label>ISBN: </label>9783319987040 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer complaints<br/>Consumer relations--Management<br/>Consumer satisfactions<br/>Call centers
<br/><br/><label>Dewey Class. No.: </label>658.812 STA