TY  - BOOK
AU  - Stauss,Bernd
AU  - Seidel,Wolfgang
TI  - Effective Complaint Management: The Business Case For Customer Satisfaction
SN  - 9783319987040
U1  - 658.812 STA 23
PY  - 2019///
CY  - Cham
PB  - Springer
KW  - Consumer complaints
KW  - Consumer relations
KW  - Management
KW  - Consumer satisfactions
KW  - Call centers
N1  - Includes bibliographical references
ER  -