TY  - BOOK
AU  - Denham,Jennifer
AU  - Mohd. Rizal Saidin
TI  - Mengendali aduan pelanggan: mengubah cabaran kepada peluang 
SN  - 9832473845 (kkt.) :
U1  - 658.8342 DEN 21
PY  - 2002///
CY  - Petaling Jaya
PB  - Prentice Hall Pearson Malaysia
KW  - Consumer complaints
KW  - Consumer behavior
KW  - Customer relations
N1  - Mengandungi indeks; Bibliografi: ms. 241-242
ER  -