Van der Wagen, Lynn <br/><br/>
Communication in tourism & hospitality :  meeting the world in the workplace / 
Lynn Van Deer Wagen 
 - Melbourne :  Hospitality Press,  1997 
 - xii, 218p. :  ill. ;  25cm 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>1862504733 (pbk.): 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Interpersonal communication<br/>Intercultural communication<br/>Business communication<br/>Hospitality industry--Australia<br/>Tourist trade--Australia
<br/><br/><label>Dewey Class. No.: </label>338.4791 VAN