TY  - BOOK
AU  - Van der Wagen,Lynn
TI  - Communication in tourism & hospitality: meeting the world in the workplace 
SN  - 1862504733 (pbk.):
U1  - 338.4791 VAN 
PY  - 1997///
CY  - Melbourne
PB  - Hospitality Press
KW  - Customer services
KW  - Interpersonal communication
KW  - Intercultural communication
KW  - Business communication
KW  - Hospitality industry
KW  - Australia
KW  - Tourist trade
N1  - Includes bibliographical references and index
ER  -