Iverson, Kathleen M. Managing human resources in the hospitality industry : an experiental approach / Kathleen M. Iverson - Upper Saddle River, NJ : Prentice Hall, 2001 - xvi, 349p. : ill. ; 26cm Includes index ISBN: 0139491813: Subjects--Topical Terms: Hotels--Personnel managementFood service--Personnel management Dewey Class. No.: 647.940683 IVE