| 000 | 01036nam a2200289 a 4500 | ||
|---|---|---|---|
| 999 |
_c18046 _d18046 |
||
| 003 | KKBBM | ||
| 005 | 20230921112324.0 | ||
| 008 | 191114s2005 my a b 001 0 eng d | ||
| 010 | _a 2005925280 | ||
| 020 | _a1592573835 (alk. paper) | ||
| 040 |
_aKKBBM _cKKBBM _beng |
||
| 082 | 0 | 0 |
_a658.8343 RAP _222 |
| 100 | 1 |
_aRaphel, Murray, _d1928- _910533 |
|
| 245 | 1 | 4 |
_aThe complete idiot's guide to winning customer loyalty / _cby Murray Raphel, Neil Raphel, and Janis S. Raye. |
| 246 | 3 | 0 | _aIdiot's guide to winning customer loyalty |
| 246 | 3 | 0 | _aGuide to winning customer loyalty |
| 260 |
_aIndianapolis, Ind. : _bAlpha Books, _cc2005. |
||
| 300 |
_axxiii, 324 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references (p. [299]-300) and index. | ||
| 650 | 0 |
_aCustomer loyalty. _910534 |
|
| 650 | 0 |
_aConsumer satisfaction. _97233 |
|
| 650 | 0 |
_aMarketing _xManagement. _92841 |
|
| 650 | 0 |
_aCustomer relations _xManagement. _96626 |
|
| 700 | 1 |
_aRaphel, Neil. _910535 |
|
| 700 | 1 |
_aRaye, Janis. _910536 |
|
| 942 |
_2ddc _cBK |
||