000 00834nam a22002537a 4500
999 _c21655
_d21655
003 KKBBM
005 20230921112432.0
008 210224b ||||| |||| 00| 0 eng d
020 _a9789833586219
040 _aKKBBM
_beng
_cKKBBM
_erda
082 0 _223
_a658.812 ZAI
100 0 _aZainuddin Zakaria
_99264
245 1 0 _aTip menawan hati pelanggan
_cZainuddin Zakaria & Ziadatul Hidayah Zakaria
264 _aKuala Lumpur
_bPTS Professional Publishing
_c2008
300 _aviiii, 166 pages
_billustrations
_c23 cm
336 _2rdacontent
_atext
337 _2rdamedia
_aunmediated
338 _2rdacarrier
_avolume
500 _aIncludes index and bibliographical references : p161-162
650 1 0 _aCustomer relations
_93465
650 2 0 _aCustomer services
_93688
700 0 _aZiadatul Hidayah Zakaria
_99265
942 _2ddc
_cBK