| 000 | 00930nam a22002897a 4500 | ||
|---|---|---|---|
| 999 |
_c23119 _d23119 |
||
| 003 | KKBBM | ||
| 005 | 20230921112500.0 | ||
| 008 | 221122b ||||| |||| 00| 0 eng d | ||
| 020 | _a9783319987040 | ||
| 040 |
_aKKBBM _beng _cKKBBM _erda |
||
| 082 |
_223 _a658.812 STA |
||
| 100 | 1 |
_aStauss, Bernd _913145 |
|
| 245 | 1 | 0 |
_aEffective Complaint Management _bThe Business Case For Customer Satisfaction _cBernd Stauss & Wolfgang Seidel |
| 250 | _a2nd ed. | ||
| 264 |
_aCham _bSpringer _c2019 |
||
| 300 |
_a ix,495 pages _billustrations _c24 cm. |
||
| 336 |
_2rdacontent _atext |
||
| 337 |
_2rdamedia _aunmediated |
||
| 338 |
_2rdacarrier _avolume |
||
| 504 | _aIncludes bibliographical references | ||
| 650 | 0 |
_aConsumer complaints _93463 |
|
| 650 | 0 |
_aConsumer relations _xManagement _913183 |
|
| 650 | 0 |
_aConsumer satisfactions _913146 |
|
| 650 | 0 |
_aCall centers _913147 |
|
| 700 | 1 |
_aSeidel, Wolfgang _913148 |
|
| 942 |
_2ddc _cBK |
||