| 000 | 00656nam a2200193 a 4500 | ||
|---|---|---|---|
| 999 |
_c4276 _d4276 |
||
| 003 | KKBBM | ||
| 005 | 20230921111917.0 | ||
| 008 | 180430s2002 my a b 001 0 eng d | ||
| 020 | _a0130930180 (pbk.) | ||
| 040 |
_aKKBBM _cKKBBM _beng |
||
| 082 | 0 | 0 |
_a647.95068 MAR _221 |
| 100 | 1 |
_aMartin, William B. _93115 |
|
| 245 | 1 | 0 |
_aQuality service : _bwhat every hospitality manager needs to know / _cWilliam B. Martin. |
| 260 |
_aUpper Saddle River, N.J. : _bPrentice Hall, _cc2002. |
||
| 300 |
_axvii, 202 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references (p. 197-198) and index. | ||
| 650 | 0 |
_aHospitality industry. _93009 |
|
| 942 |
_2ddc _cBK |
||