Quality service : what every hospitality manager needs to know /
Martin, William B.
Quality service : what every hospitality manager needs to know / William B. Martin. - Upper Saddle River, N.J. : Prentice Hall, c2002. - xvii, 202 p. : ill. ; 24 cm.
Includes bibliographical references (p. 197-198) and index.
0130930180 (pbk.)
Hospitality industry.
647.95068 MAR
Quality service : what every hospitality manager needs to know / William B. Martin. - Upper Saddle River, N.J. : Prentice Hall, c2002. - xvii, 202 p. : ill. ; 24 cm.
Includes bibliographical references (p. 197-198) and index.
0130930180 (pbk.)
Hospitality industry.
647.95068 MAR