It's all about service : how to lead your people to care for your customers / Ray Pelletier

By:

Pelletier, Ray, 1948-

Material type: Text

TextPublication details: Hoboken, N.J. : John Wiley & Sons, Inc., c2005Description: xxiv, 232 p. ; 24 cmISBN:

0471716758 (hbk.) :

Subject(s):

DDC classification:

658.812 PEL 22

Contents:

It's all about trust -- The power of vision crafting -- Generating enthusiasm -- No one whistles a symphony-it takes an orchestra to play it -- Character -- Conflict management -- Competition -- The art of coaching -- Listening -- Caring.

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Books	PERPUSTAKAAN KOLEJ KOMUNITI BUKIT BERUANG New Materials Shelf	NFIC	658.812 PEL (Browse shelf(Opens below))	Available		05190

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Previous	658.802 WAU 101 marketing strategies for accounting, law, consulting, and professional services firms /	658.81 BOL Apa yang perlu sebagai seorang pengurus /	658.812 LEB Cara memikat dan menambat hati pelanggan/	658.812 PEL It's all about service : how to lead your people to care for your customers /	658.812 STA Effective Complaint Management The Business Case For Customer Satisfaction	658.812 TSC Pelanggan adalah raja : satu panduan praktikal bagi mendapatkan nilai yang lebih daripada apa yang anda bayar /	658.812 UND Understanding and managing customers /	Next

Includes index

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